Application Support Specialist

  • 联系人:Sarah Kang
  • 所在地区:加州 > 旧金山湾区
  • 电话:5107970808
  • 申请职位:  发送简历申请该职位
  • 发布时间:2018-7-26
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  • 种类:IT电脑
  • 地址:8407 central ave

职位描述

Essential Job Functions: ?Have basic knowledge about iPhone, Mac, iTunes and iCloud and can provide useful tips or solution to customers;?Have better understanding about iMobie software after completing training and can correctly introduce iMobie software or functions to customers;?Provide both general and technical support via email, ticket, live chat, forum to customers;?Able to effectively communicate with customers;?Demonstrate strong troubleshooting and problem solving skills, emphasis on troubleshoot issues with proven technical ability?Collect and report customer feedback to development team to help optimize software;?Establish a good corporate impression and improve customers'' satisfaction and loyalty.?Able to work independently and within a team on daily tasks and projects;?Perform other related duties as required;Qualifications: ?College diploma or higher;?Passion for customer service and ownership of the customer experience;?Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills, and attention to detail are a must;?Effective oral and written communication is a must;?Able to work in a fast paced help desk environment;?Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges;?Experience in troubleshooting;?Preferred experience in Excel, Word, PowerPoint or equivalent technical skill;?Knowledge of Apple device, iTunes, iCloud and Mac computers preferred;?Able to communicate in Chinese is preferred;联系我时,请一定说明是从今题北美网看到的,谢谢!

申请职位:  发送简历申请该职位

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